Returns & Refund Policy

We try our best to make sure all items make it to you safely. However if you receive any items that are damaged or faulty on arrival then we will issue a replacement product free of charge or offer a refund. Please just let us know by emailing customerservice@sunchlorella.co.uk before you return your order.

Returns for Subscription Customers

We request to continue the Subscription for first 3 months and then you can pause or cancel anytime. With all subscription orders, due to the nature of the automatic shipping every 30 days, we require a minimum of 7 business days notice prior to your order being shipped if you wish to cancel or amend your subscription. Once a subscription is triggered (and you receive an email confirming it is being shipped) it is sent for immediate dispatch. If your order has already shipped, we will not be able to issue a refund.

Standard Product Returns

This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer then please contact them for their own returns and refund procedures. 

Sun Chlorella wants you to be completely satisfied with your purchase.  If for any reason you are not entirely happy with your order.  We will refund you the full amount providing the product is unopened.  Refund can only be made within 14 days from the receipt.  Please contact us by phone 020 3478 1090 or email us at customerservice@sunchlorella.co.uk to obtain authorisation to return.  

When returning an item, it is your responsibility until it reaches us.  We recommend that you use a recorded delivery as we cannot be held responsible for non-delivery of returned items. 

Please appropriately package the item with a copy of invoice or packing slip and send it back to us.  None of the above affects your statutory rights.

Sun Chlorella Team.

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